System Engineer


  1. Work with end users to resolve and troubleshoot desktop hardware, desktop applications, server hardware, server applications, routing and connectivity issues.
  2. Work to resolve proactive alerts and monitors generated from aeruma Group remote management / ITIL applications.
  3. Perform regular quality assurance for aeruma Group automated maintenance procedures.
  4. Manage your daily ticket queues and schedule to ensure all assigned tickets are resolved and responded to within approved targets.
  5. Provide consultation on the company infrastructure availabilities and functionalities of the services when enquired.
  6. Responsible for user guide and technical documentation



  1. Diploma/Degree in Information Technologies, Telecommunication, Computer Engineering or equivalent with (A+, Network+, Security+, CISCO, MCP MCITP/MCSE certification is preferable.)
  2. Minimum 2-3 years of IT hands-on technical experience of supporting following technologies: Microsoft, VMware, Veeam, SAN Storage, Hyper-Converged and etc.
  3. Strong technical experience and project assessment
  4. Advanced knowledge in Physical to virtual (P2V) and Virtual to Virtual (V2V) is preferable.
  5. Advanced knowledge in Virtualization (VMware, HyperV, Citrix) is preferable.
  6. Good knowledge in Backup & Recovery (Veeam, Veritas, CommVault, Acronis) is preferable.
  7. Advanced knowledge in Microsoft (Office365, Azure, Active Directory, Exchange, SharePoint, SQL, Clustering) is preferable.
  8. System installation, configuration and administration on Multiple Operating System platforms
  9. Support all aspect of in-house maintenance program
  10. Liaise with external parties and customers for problem resolution
  11. Understand users’ technical requirements, aid in providing a suitable architectural design, assist in specifying specifications & implementation of solution
  12. Excellent team player with initiative, ability to meet project timelines and work independently
  13. Good communication and interpersonal skills

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